Frequently Asked Questions

Can’t find the answer you’re looking for? Reach out to our support team by sending us an email, and we’ll be happy to assist you promptly.

How do I connect my Google Analytics account?: Simply sign in with your Google account that has view rights to the Analytics property you want to connect. This one-step integration makes it easy to get started quickly with Backona AI.
Can I connect multiple Google Analytics accounts?: Yes, you can switch between multiple accounts in the settings area. However, switching may be limited based on your subscription plan, so please refer to your package details for any restrictions.
What data sources can I connect with Backona AI?: Currently, Backona AI supports Google Analytics integration. Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, and Search Console are in development and will be available soon.
Can non-technical users benefit from Backona AI?: Absolutely. Backona AI translates complex data into clear, understandable insights, making it accessible for non-technical team members. With a conversational interface, you can easily interact with your data without needing technical expertise.

How do I cancel my subscription?: You can cancel your subscription anytime through the Control Panel under “Manage Account.” Your account will remain active until the end of your billing period.
Can I get a refund?: We handle refunds on a case-by-case basis. Please contact our support team at [email protected], and we’ll be happy to assist you.
What pricing plans are available, and how do I choose the best one?: Backona AI offers several plans: Nano, Micro, Macro, and Quantum. Each plan offers different features, such as message limits, integration options, and user seats. Contact us at [email protected], and we’ll help you select the plan that best fits your business needs.

How can I interact with Backona AI to get insights?: After connecting your data source, you can start asking questions directly through our chat interface. The AI assistant responds with clear, visual insights, making it easy to access the data you need.
Can Backona AI identify trends in my marketing data?: Yes, Backona AI analyzes historical data to identify emerging trends and even offers predictive insights to help you anticipate future market and consumer behaviors.
What are the main benefits of using Backona AI?: Backona AI simplifies data navigation, saves time on report generation, and delivers actionable insights. It’s designed to streamline decision-making, increase ROI, and make data accessible to every team member, technical or not.

What’s the best way to contact Backona AI for support?: Our support team can be reached at [email protected]. We aim to respond promptly to help you resolve any issues or answer questions.
Where can I find product demos?: You can view Backona AI demos on our YouTube channel or directly on our website at backona.com.
Does Backona AI offer a free trial or demo?: Yes, we offer a live demo session by request. Contact us at [email protected] to schedule a personalized demo.

How does Backona AI ensure my data is secure?: Backona AI is committed to data security and follows industry standards to protect your data. Our platform uses secure connections and data encryption to keep your information safe.
Who has access to my data within Backona AI?: Access to data is limited to authorized personnel and is used strictly for providing service. We adhere to strict privacy policies and never share your data with third parties.

Are there any upcoming features for Backona AI?: Yes! We’re actively working on expanding our integrations to include platforms like Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, and Search Console. Stay tuned for announcements as we enhance our platform.
How does Backona AI improve Google Analytics usability?: Backona AI simplifies complex analytics by delivering insights in a chat format. Users can easily access relevant metrics, visualizations, and reports without navigating through complex analytics dashboards.